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Contact with us
If you use the contact-form or contact us by e-mail, your data will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
You agree that the data, namely: personal data (name, IP, date of birth, title, academic degree, gender, language, ...), address data (address, zip code, telephone number, e-mail address, fax number, ...), payment data (account data, credit card data, ...), transaction data (bookings, cancellations , ...), claims (open receivables, payment status, ...), product data (offer, price, tariff, product, ...), communication data (e-mails, letters, faxes, ...), order data (date, time, ...), tracking data (google analytics, browser type, version and number, operating system, ...) and all data disclosed by you in the course of the business relationship for the purposes of contract fulfillment and support as well as for own advertising purposes, for example for the sending of offers, advertising leaflets and for corporate customers (B2B) for the purpose of a reference to the existing or formerly existing business relationship (reference note) are automatically calculated, stored and processed by us. Furthermore, the data of third parties (name, address, ...) that you have provided will be stored for the purpose of fulfilling the contract. In the case of a contract, all data from the contractual relationship will be stored until the end of the tax retention period (currently at least 7 years). For the assertion and / or defense of claims from / to / by the contractual relationship, the retention period - for legitimate interest - may be up to 30 years. The data processing takes place on the basis of the legal regulations of § 96 Abs. 3 TKG as well as of Art. 6 Abs 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) and / or f (legitimate interest) of the EUDATAP. Our concern in the sense of the EUDATAP (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized.
There is no data transfer to third parties, with the exception of the transfer of payment data to the processing banking institutions / payment service providers for the purpose of debiting the purchase price and to our tax advisor to fulfill our tax obligations.
There is also a transfer of data to third parties in the context of the services to be provided to technical service providers (hosting provider, technical infrastructure, e-mail dispatch, ...) as well as to exercise the contractually assured rights and obligations.
You agree, revocable at any time, that the data listed may be used to check your creditworthiness and credit rating prior to the conclusion of the contract with the credit rating databases of SCHUFA Holding AG, creditPass ® telego! Risk Management, Deltavista GmbH, Schimmelpfeng
Creditmanagement GmbH, CRIF GmbH, Wirtschaftsauskunftei Wisur GmbH and/or to the Kreditschutzverband 1870.
In addition, in the event of late payment or for other legal reasons (disputing a contractual relationship, allegation of an unlawful act by a third party), the data listed will be forwarded to a collection agency and/or a lawyer and/or the competent court for the purpose of asserting the claims in court. Furthermore, in the event of an allegation of unlawful acts, the data listed will be passed on to the relevant investigating authorities (police, public prosecutor's office, court).
Our service may contain links to third-party websites or apps that may have their own privacy policies. We do not take responsibility for the content or practices of such third-party providers.
Our service may also provide the ability to interact with social media website social plug-ins, which may allow us and/or the social media site to obtain data or information about you. If personal data has previously been provided to a third-party operating a plug-in for the services, that third-party may be able to recognize the user when using the services. Your use of social network plug-ins is subject to the privacy policies of the social media website.
On our pages plugins of the social media website facebook.com are integrated. You can recognize the Facebook plug-ins by the Facebook logo or the "Like-Button" ("Like") on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/
If you do not wish Facebook to associate the visit of our pages with your Facebook user account, please log out of your Facebook user account and delete the relevant cookies from your browser.
In addition, there is the possibility of blocking these plugins by means of a so-called "Facebook Blocker" in general.
Facebook Tracking Pixel
This service uses "Facebook Pixel". This is a service of the social network Facebook, the Facebook Inc., with which Facebook ads can be created.
This service uses Google Analytics, a web analytics service provided by Google, Inc. (www.google.de). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser. http://tools.google.com/dlpage/gaoptout?hl=de
Google Ads and Ads Remarketing
This service uses the marketing and remarketing services (short "Google marketing services") of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"), based on legitimate interests (i.e., interest in analyzing, optimizing, and economically operating the online offering).
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). The Google marketing services allow ads to be displayed on the website in a more targeted manner to present users only with ads that potentially correspond to their interests. For example, if a user is shown ads for products that he or she has shown interest in on other websites, this is referred to as "remarketing". For these purposes, Google executes a code from Google and includes so-called (re)marketing tags (invisible graphics or code, also referred to as "web beacons") on the corresponding website when Google marketing services are active. These tags allow an individual cookie to be stored on the user's device (instead of cookies, comparable technologies may also be used). The cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which websites the user has visited, which content he or she is interested in, which offers he or she has clicked on, as well as technical information about the browser and operating system, referring websites, time of visit, and other information about the use of the online offering. The IP address of the user is also recorded, with the IP address being truncated within member states of the European Union or in other states party to the Agreement on the European Economic Area and only in exceptional cases being transmitted in full to a Google server in the USA and truncated there. The IP address is not merged with the user's data from other Google offerings. Google may also link the aforementioned information with information from other sources. If the user subsequently visits other websites, ads tailored to his or her interests may be displayed.
The user data is processed pseudonymously within the scope of the Google marketing services. This means that Google does not store and process, for example, the name or email address of the users, but processes the relevant data cookie-related within pseudonymous user profiles. This means that ads are not managed and displayed for a specifically identified person from Google's point of view, but for the cookie holder, regardless of who that cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected about users by Google marketing services is transmitted to Google and stored on Google's servers in the USA.
One of the Google marketing services used is the online advertising program "Google AdWords". In the case of Google AdWords, each AdWords customer receives a different "conversion cookie". Cookies, therefore, cannot be tracked across AdWords customers' websites. The information obtained using the cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users.
The opt-out of interest-based advertising through Google marketing services: the settings and opt-out options provided by Google: http://www.google.com/ads/preferences.
Google Tag Manager
The service uses the Google Tag Manager provided by Google Inc., which allows for the integration and management of so-called website tags or markers on the website surface (through which services such as Google Analytics and other Google marketing services can be integrated into the website, as described above). Website tags themselves are small code elements that can be used to measure website traffic and user behavior, for example. The Tag Manager itself (which implements the tags) is a cookie-less domain and does not process user data..
In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.
We take all state-of-the-art and commercially reasonable measures to protect the customer information stored by us (e.g., SSL-encrypted login mask). However, we are not liable if third parties unlawfully bring these data into their power of disposition and continue to use them..
Our contact details can be found in the Imprint.